FAQ

Frequently Asked Questions

Appointments

Call us and speak to one of our team. If they can’t find you a suitable appointment, they will arrange for your doctor or a nurse to call you back that morning, to see how we can best manage your problem. For this ‘phone triage’ service, you need to call in before 9am.

We have a walk-in Urgent Care Clinic for accidents and urgent medical problems.

When you attend the Urgent Care Clinic:

  • One of our team of nurses working in our will see you and do a brief check up, then arrange for the doctor to see you if required.
  • Patients are seen in order of priority, not the order of arrival. This enables those who are very ill to get the urgent care they require. We understand waiting can be difficult especially when you are feeling unwell or concerned. Our hardworking team will be with you as soon as possible, your patience is appreciated.
  • Our team will give you an estimate of the wait time, and you are welcome to go away and return without losing your place in the queue.
  • If the Urgent Care nurse determines your matter is not urgent, one of our nurses will assist you to make an appointment at a time to suit you. The doctors are only able to see patients needing same day care to ensure they are available for those requiring urgent care.
  • Our regular charges apply to the Urgent Care Clinic.

We have a nurse clinic running all day, every day. You can phone and book an appointment for ‘nurse clinic’. This is ideal if you are just needing a dressing, an injection, or wanting something checked. If you are not sure if your situation needs a doctor, you can call through and ask to speak to one of our nurses.

Our receptionists can give you a rough estimate of wait times. However, due to the nature of general practice we can never predict how long the patient before you will need. Doctors deal with other urgent matters during the day, from resthomes, funeral homes, and sick patients in the community; delays can happen. We work hard to not keep you waiting as your time is important to us. We appreciate your patience and understanding.

Please advise us as early as possible if you are unable to make your appointment, so we can offer it to someone else. If you simply do not arrive to your appointment, you will still be charged.

Enrolled/Registered patients between 8.00am and 5.30pm will be charged:

  • $19.50 – age 18 and over
  • $13.00 – between 14 and 17 years
  • FREE for children under 14 years
  • ACC co-payment is $30.00
  • Not attending your booked appointment may result in a $19.50 charge

Casual patients between 8.00am and 5.30pm

  • Overseas Visitors(all ages) $85
  • Adult (no CSC)                     $85
  • Adult (with CSC)                  $30
  • Child (no CSC)                     $60

After Hours consults with the Duty Doctor: After 5pm weekdays and all weekends are considered as After Hours and will be charged accordingly:

Registered/Casual

    • Adults (no CSC) $60   /  $95
    • Adult (with CSC) $45   /  $65
    • 14 to 17 yrs (no CSC) $40   /  $60
    • 14 to 17 yrs (CSC/HUC) $30   /  $45
    • Under 14 yrs Free
    • Overseas Visitor $95

Public Holidays incur a further surcharge on the fees shown above.

Repeat prescriptions:

If your medical condition is well controlled and you are on long term medication, you may phone for/request your repeat medications although we do recommend you see your doctor at least every 6 months for review.  Generally 48 hours’ notice is required and there is a $12 charge for this service (for registered patients).  Urgent requests, eg ready the next business day, cost $17 for registered patients.   All prescriptions are emailed to the pharmacy of your choice.