Family Health Care

COVID-19 Update

Kia ora kotou katoa. Things are changing fast here at THC as we try keep ahead of COVID 19. Please see below for important announcements.

• We are here for you, and still all working and taking appointments. To keep you and our staff safe, we still aim to provide as many appointments as possible over the phone.
• Due to current level 2 status, we are required to screen everyone at the door to ensure no one comes in who may be infectious. We need to ensure our vulnerable patients can continue seeing their health team without being at any additional risk, thank you for your understanding.
• If you have any cold like symptoms (cough, sore throat, runny nose, fever) please call us prior to coming in. We will ask you to park around the back of our building and a doctor or nurse will meet you there.
• We have made lot’s of great changes here as a result of COVID-19, to minimise the need for you to come into the surgery. You can now get any form you need emailed to you, or sent directly to the lab or radiology department, and we send all prescriptions directly to the pharmacy of your choice.
• Flu vaccines are available by appointment.
• Please like our facebook page for updates: www.facebook.com/taupohealth
• If anyone is struggling, feeling overwhelmed, or has mental health concerns, you can book a phone consult with one of our great Health Improvement Practitioners ‘HIPs’, or call or text 1737 anytime, for support from a trained counsellor.

Need a routine appointment? Call and you can be booked in for a phone or face to face appointment.

Need a same day/urgent appointment? Our receptionists will take your details and someone (a nurse or a doctor) will call you back within the hour (possibly 2 hours if we’re very busy) to help assess if you need to come in, or if your matter can be safely managed with a same day phone consultation with a doctor. For emergencies please call 111.

Symptoms of COVID19? Please call us to discuss, and don’t come in without phoning first.

Child due their immunisations? These are going ahead as usual, and should not be postponed. Please call to book these in.

Thank you everyone for your support and understanding whilst we adapt and adjust to keep our community safe. These are testing times, but together with a bit of mahi and aroha we can get through this.

Kia kaha.