Introducing Heidi to our practice
We are excited to announce a new addition to our practice that will enhance your GP experience with us. We are introducing Heidi, a skilled Artificial Intelligence (AI) assistant, to assist some of our GPs in clinical documentation. Heidi will help streamline our processes, allowing your GP to focus more on your care and less on paperwork.
Please rest assured, your privacy and data security remain our priority. Heidi will only be used to support – not replace – the personalised care you receive from our team.
If you have any questions or concerns, please let us know. We look forward to continuing to provide you with the best possible care, now with the added support of Heidi.
How does it work?
Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit, while still accurately capturing medical information to ensure a comprehensive and precise record of your care.
Do I have to give consent?
Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.
Who has access to my medical information?
Only your clinician! Heidi is compliant with the Privacy Act 2020 and the New Zealand Information Privacy Principles. Our information management systems are ISO27001 accredited for data security. Your data protection is our top priority.
Where is my data stored?
All data is encrypted, securely and confidentially stored on our cloud servers, adhering to high industry standards. Due to cloud infrastructure limitations within New Zealand, data for NZ users is stored in Australia.
How is my data used?
Our Approach to data collection is threefold:
- Be Transparent: we clearly explain how we use your data in our Privacy Policy and Terms and Conditions.
- Limit Collection: We only collect data that is essential for providing you our services or enhancing Heidi’s effectiveness.
- Ensure Security: We restrict the disclosure, retention of collected data has a clear purpose, either to deliver the product you love or to improve Heidi’s performance and accuracy.
Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi’s performance and accuracy.
Do you store recordings of my appointment?
Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinician’s Practice Management System, as standard.
See Heidi’s Privacy Policy